Refund policy

Return and Refund Policy

 

We offer a 1-year return policy for individual consumer purchases, which means you have 365 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be in its original packaging

• You must provide a receipt or proof of purchase

To start a return, contact us at contact@thevirtusproject.com.
Returns must be sent to the following address once approved:

79 Butterwick Fields
Horwich
Bolton
BL6 5GY
United Kingdom

Items sent back without prior return approval will not be accepted.

Refunds

If your return is approved, you will receive either:

• A full refund to your original payment method, or

• A replacement, if requested

Refunds are processed within 10 business days after inspection. If more than 15 business days have passed since approval, please contact us.

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Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.

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Exchanges

The fastest way to receive a different item is to return your original purchase (if eligible) and place a new order once the return is accepted.

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Contact

For any questions regarding returns, refunds, or replacements, contact us at:
contact@thevirtusproject.com